Property & Assest Management
Edge Property Management Experience You Can Count On
Edge Real Estate brings over 18 years of property management experience to our clients, including office and medical buildings, industrial warehouses, retail centers, and storage facilities. We have an experienced and knowledgeable staff that understands the demands of residential and commercial property.
Edge Real Estate works with all types of investors and property owners. We have succeeded in improving asset value, increasing cash flow, and improving the property to meet the future needs of our property owners. First, we inspect the property and meet your tenants. As your manager we want to develop a strong relationship with your tenants. By getting to know the tenants, we are able to determine what their needs are or maybe they are having problems and need to sublease. Our constant communication with your tenants helps us identify problems such as property condition issues, security issues and other concerns, which are not always identified by visual inspections. We then follow up with solutions that meet your needs as well as the tenants' needs.
Understanding Financial Performance
Edge Real Estate provides a full accounting service for your property with experienced staff that correctly accounts for all funds and maintains complete and accurate records. All funds are deposited into a federally insured financial institution trust account.
Reports You Will Receive
We will send you a monthly detailed report mailed monthly. This report will show you rents received and expenses paid for the previous month. With it you will receive a transaction register, so you will be able to further track income and expenses as well as a rent roll and a summary of delinquencies at the end of the month.
Collection of Rents
Edge Real Estate collects all the rents from your tenants monthly. We review the payment status of all tenants, and take care of all the notices to any tenants that are delinquent. We will discuss your options to use legal means to obtain restitution of the premises, or to encourage payment.
Maintaining your Property
Your property manager will supervise the completion of all maintenance using qualified maintenance staff or vendors that are part of a select list that Edge Real Estate has developed. That list is of vendors and contractors who are licensed and insured to provide the service you will need. Maintenance requests are generated through inspections, telephone requests, additional work as a result of previous or current jobs, or a preventive maintenance plan. Maintenance work is reviewed and authorized by the owner and manager, and assigned to the appropriate vendor. The manager then monitors the invoices for completion, quality, and costs. We will establish a spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.
Edge Real Estate has a 24-hour emergency maintenance system. A senior property manager and a maintenance person are on call to take care of emergencies. If a potential property damaging, or life threatening emergency were to occur such as: water pipe break, fire, heating failure, roof leak, flood or other disaster, Edge Real Estate will assign a vendor or will respond within an hour to repair or secure the property. We will review all incidents to determine whether an insurance claim is necessary.
All maintenance work discussed below will either be handled on a bid basis or assigned as the need arises. You may choose to have your own contractor perform any of the work below. All maintenance work will be approved by the owner. All maintenance work costing more than $5,000.00 will require three bids, and will carry an additional 5% project coordination fee.
Heating and Cooling
Edge Real Estate will develop a plan to manage the heating and cooling needs of your property. We will hire and supervise a qualified heating and cooling contractor to perform all maintenance and service. We will establish specifications in which the heating and cooling system will be maintained, and have the plan bid accordingly. All service calls are reviewed by the property manager and referred to vendor to resolve. All HVAC invoices are then billed to the tenants in accordance of their leases.
Electrical
Edge Real Estate will supervise all electrical work necessary. All maintenance requests will be reviewed by the owner and the property manager and assigned to the appropriate qualified vendor.
Plumbing and Fixtures
All appropriate plumbing and fixture work is done as requested. Edge Real Estate has a list of qualified vendors who can respond to plumbing problems immediately. Our manager will review the leases, to identify tenants who will be responsible for plumbing repairs. If the tenant is responsible for any work completed by the Landlord, the tenant will be billed and all appropriate action will be taken to collect any balance owing.
Maintenance Forms
Service calls are handled through the use of two forms that are used for maintenance control. The first is generated by our automated work order tracking system and is simply a work order. The work order is filled out and then reviewed by the property manager and the property owner unless damage to the property or bodily injury could occur. After the call is assigned to Edge Real Estate maintenance department, the call is completed and sent to the accounting department, where the amount is invoiced and paid, with property manager approval, from the appropriate account. If the call is assigned to an outside vendor, the information is entered into the maintenance database.
Another form, which is used by our property managers, is our Inspection Sheet. This sheet helps guide our property manager to look at certain items that may cause problems. From the inspections the property manager develops a list of projects and work orders to be dealt with immediately or in the future through budgeting.
Elevators
Edge Commercial Properties will coordinate annual elevator inspections. Our property manager will review the report and determine a course of action to repair any potential problems. Any reports or problems will be reviewed and assigned by the property managers. Any failures or emergencies will be resolved immediately by the assigned contractor.
Janitorial
Our property manager will coordinate the janitorial work at your building. We will inspect hallways, elevators, restrooms, and entryway to ensure that the utmost cleaning and sanitation standards have been met. We will also inspect tenant spaces to make sure their needs are being met. Edge Commercial Properties will meet with the janitor regularly for a complete inspection, and review of services combined
Minor Painting
Our property manager will review the paint condition and inform you on steps that need to be taken. We will advise you if we think interior painting needs to be done in vacant spaces.
Roofing and Drains
Edge Commercial Properties will inspect the roof once a year. If necessary a selected contractor will be asked to assist in the inspection. We will submit pictures for review by you. You, the property manager and roofer will determine what work should be done to any problems which, may arise out of an aging roof. The Edge Commercial Properties maintenance department, or a selected contractor will clean the gutters and down spouts in October, December, and May. We will monitor for roof leaks, review incoming service calls and refer to appropriate vendor.
Weatherization and Seasonal Maintenance
Managers review the specific needs in regards to drainage, freezing, and wind. Edge Commercial Properties implements a plan to weatherize all properties every November to include, but not limited to, closing outside vents, covering hose bibs, stocking snow removal and deicing supplies, and any other item determined by manager and ownership. We instruct tenants on what they should do if freezing weather occurs.
Grounds Maintenance
Edge Commercial Properties will ensure that the property is swept and kept looking clean. We will engage a professional landscaping company to maintain landscaped areas
Graffiti Removal
Removal and elimination of graffiti is a top priority within our company. Within 24 hours after a tag has been identified our maintenance department is making arrangements to clean up or touch up affected areas. Usually, graffiti cleanup and cover up can be completed within a few days.
Parking Lots
Edge Commercial Properties will hire a sweeper to sweep all driveway, and through ways on a twice a month basis. Edge Commercial Properties will monitor the sweeping company to ensure that the lot is swept properly and debris is removed from the premises. We will arrange for wintertime snow plowing.
Maintenance Forms
Service calls are handled through the use of two forms that are used for maintenance control. The first is generated by our automated work order tracking system and is simply a work order. The work order is filled out and then reviewed and approved by the property manager. If the call is assigned to Edge Commercial Properties maintenance department, the call is completed and sent to the accounting department, where the amount is invoiced and paid, with property manager approval, from the appropriate
Keeping Your Tenants Happy
Edge Real Estate believes in forging strong partnerships between owners and tenants. These relationships enable us to know what is going on at a particular property. We visit with tenants to see what we can do for them. We find these informal meetings helpful as we identify problems at a property. They enable the tenant to voice concerns about the structure, management, other tenants, or neighborhood problems which adversely affect the tenants business.
Immediately after we are retained, we will send out letters to tenants introducing ourselves. Our manager will then meet with the tenants so we can start developing our relationship as soon as possible. Our experience shows us, the more we know about your tenants and your tenants business, the better we can serve them.
Edge Real Estate responds to any maintenance or service needs a tenant may have. Calls are routinely followed up within 24 hours, except in emergencies or during a system failure when immediate response is necessary. The Property Manager responds to any questions regarding leasing and rents. We send notices informing tenants of special maintenance projects.
Finding the Most Qualified Tenant
Because Edge Real Estate is active in the market; our leasing agents can review a property easily and develop a plan to find you the most qualified tenant. Our agents regularly survey the market to determine whether your property is competitive. Once a week our leasing team meets to discuss their current projects. These meetings allow us to network within our company and tenants that will produce long-standing tenancies. We also network with other brokers who may have clients interested in your property.
As soon as we know a space will be available, we will begin the process of finding your new tenant. Immediately, we will place a sign on the premises, and then design a brochure and place the property on all commercial database exchanges. Our leasing agents will meet with the property manager, and you, if desired, to discuss improvements, which might attract the right tenant. We will then follow up by advertising in the proven print marketing resources attracting our target market. Our leasing agents will tour the property so they are all familiar with the premises.
- Monthly financial reporting
- Monthly payment of Operating Expenses and Debt Service
- Annual Budget projections
- Marketing, Leasing, and Advertising
- Collections and Evictions
- Lease Renewals
- Regular Property Inspections, Evaluations, and Supervision
- Supervision of all on-site Employees and Contractors
- Tenant Improvements and Construction
- Outstanding tenant and vendor relationships
- 24/7 Emergency Response